Four Questions for... Toufic Mansour

In our series “Four Questions for…”, Toufic Mansour, Managing Director of SkyWave, explains how Dallmeier solutions create added value for his company and its customers.

Your company plans and installs security technology for a wide range of customers. Could you give us a brief introduction? 
SkyWave is an innovative tech solution provider that supports its clients holistically in the areas of security & surveillance technology, access control & management, ticketing & accreditation. We partner with the best-in-class manufacturers to cater for the Middle East and North African market. Our targeted business verticals include stadiums and sports arenas, entertainment facilities, airports and other terminals, in addition to government facilities. We also have another business unit that provides technology services for events.

You have been using Dallmeier technology for your customers for 3 years. What prompted you to collaborate with Dallmeier? 
Dallmeier is best-in-class in the surveillance technology. They offer flagship patented solutions that stand out in the market and at the same time add value to the user, enriching them with higher productivity. This fits exactly into our strategy and market approach. Nevertheless, such characteristics aren’t beneficial without the proper team and support levels, which Dallmeier is equipped with as well. The quality of the people and support services they have is outstanding. 

Which Dallmeier products and solutions do you use in your projects and why?  
Mainly the Panomera® technology which stands out in the market and provides added value and a productive solution to the user. We also rely heavily on PlanD for all our planning services. Such a tool strengthens our quality and speed of consultancy support in the market. 

Companies specializing in installations are increasingly suffering from staff shortages. In this context, the configuration and installation of the systems takes on particular importance from the installer's point of view. What is the situation with Dallmeier solutions? 
Dallmeier solutions are designed in a user-friendly way and require less human interaction during installation and commissioning compared to other conventional brands. Remote support is easily actioned as well.